Calling American Addiction Centers

At American Addiction Centers, we aim to help as many people struggling with substance use disorders as we can. We believe that education is an essential part of providing this assistance. No matter what parts of treatment you have questions about, AAC will work to provide vital information about substance abuse, detox, treatment, and recovery.

This page is intended to help you learn more about our admissions helpline, who you will speak to when you call our helpline, and what to expect when you call for assistance.

What is an Admissions Navigators?

An Admissions Navigator someone just like you. Many of them have either struggled with addiction first hand or they have supported a family member through their addiction. The only difference between you and a Navigator is they’ve been exactly where you are and they know what steps to take to start a mentally, physically, and emotionally healthier life.

A Navigator’s job is description is pretty simple. They are solely required to help whoever is on the other end of the phone line. It’s vague because truly helping someone can mean a lot of different things. It could mean scheduling someone for admissions at one of our facilities. It could also mean listening to a family member who is doing their best to help someone they love. The definition of helping someone is different on every call. And they take each call with care and compassion.

So help means for you when you call, whether it’s learning about treatment options at our facilities, finding a program that takes your insurance if we don’t, or just listening, you can expect to be heard, helped, and one step closer to a better life.

Your Relationship With Your Navigator

Our Admissions Navigators are highly valued for their empathetic nature. Many of them have been drawn to the position because they are familiar with how damaging substance use disorders can be. They may have experienced a substance use disorder in the past and are in recovery and want to help others get clean and sober. Some of our Admissions Navigators have loved ones with substance use disorders and have learned how to be supportive through the process of recovery. No matter what their experiences are, they genuinely want to help people. One of the main ways that they accomplish this is by listening to you and offering their understanding. When calling a helpline, it is important to us that you’re always connected to a kind, empathetic, and non-judgmental person.

Reaching out to an Admissions Navigator allows you to be heard and to talk about your experiences. It can be the first time in a long time that you feel safe and comfortable enough to talk about your story, whether it is about your own substance use disorder or that of your experiences with a loved one who is struggling with a substance use disorder. An Admissions Navigator isn’t there to judge you but rather to help you in any way they can. Hearing what you have been through and are experiencing currently can allow them to see how they can assist you best. Sometimes it takes an outside perspective to gain clarity and understand the best way to provide support and guidance.

Creating a Plan for Sobriety

People generally call a helpline because they want assistance to fix a problem or issue that they are dealing with. When you call the American Addiction Centers helpline, you can expect our Admissions Navigators to work with you to develop an action plan. This is a list or series of steps that you can take toward correcting an issue. Creating an action plan for a person with a substance use disorder can mean understanding the steps involved in starting a treatment program, setting up an intervention for a loved one, learning more about any aspect of substance use disorders and treatment, or gathering resources about treatment centers other than those operated by American Addiction Centers. Regardless of what you’re calling about, you can expect to end the call with an action plan to give you a starting point and steps to follow to achieve your goals.

If you have already decided to start treatment at American Addiction Centers, you can call the helpline and Admissions Navigators will assist you in speeding up the admissions process. They will begin a pre-admission screening that takes between 15 and 30 minutes to complete and includes questions about either you or your loved one that is planning to enter treatment. These questions inquire about the person’s history of substance use, what substances are being used, how much and how often they use, and other information about patterns of use The Admissions Navigator will also ask if the person looking for treatment has any mental health issues, such as depression, bipolar disorder, anxiety, or post-traumatic stress disorder. They will also ask you to provide information about your insurance so that they can confirm your insurance benefits and review your copayment amount and options to pay for treatment. Once this step is complete, the Admissions Navigator will find which American Addiction Centers facility is the best fit for your treatment needs. Finally, you can expect the Admissions Navigator to check in with you and/or your loved ones periodically to make sure that your transition into treatment is as seamless as it can be. They also get in touch with the rehab admissions team at the facility to provide your information and give them time to prepare for your intake so that you feel welcomed when you arrive.

Our Detox & Rehab Helpline

Our mission at American Addiction Centers is to make treatment more accessible to people who need treatment for substance use disorders. This doesn’t just apply to our facilities, but also to people calling our helpline, even to ask questions or seek help at other treatment centers. If you have any questions, feel free to call our confidential helpline. It doesn’t cost anything to call and it is staffed around-the-clock, every day of the year.

You can be confident knowing that when you call the American Addiction Centers helpline, you’ll be connected with one of a caring, knowledgeable, and empathetic Admissions Navigator. Calling our helpline doesn’t come with any obligation to attend any kind of treatment or require you to go to an American Addiction Centers treatment center. Our Admissions Navigators will simply provide support and assistance for you to begin treatment at one of our facilities or help you gather the information you will need to seek treatment at another treatment center. When you are ready to reach out, we will be waiting to help you. You can get in touch with one of our Admissions Navigators at .